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Returns Policy

Not satisfied with your online purchase? Full refund and no questions asked!

In most cases, we’re sure that our customers will be completely happy with their glasses. However, in the event that you’re not satisfied with your online purchase, we offer a 28 day, no quibble, money back guarantee on all glasses ordered on our website. All you have to do is return your glasses (along with cases, cloths and a copy of the receipt) and we’ll do the rest.

We’ll refund the total cost of your glasses and will credit funds to the card you used to pay for your order. Please note that we cannot refund postage and packing costs.

Return your glasses to:

The Specs Factory Online
1 Europa Way
Martineau Lane
Norwich
NR1 2EN